This is one of my favorite topics, and is the cause of any good writing you’ve seen or will ever see on my blog (or anyone else’s blog, for that matter).
It’s a simple, undeniable truth that, when brought to light as the cause of success, can change our work, our relationships, and our lives.
Our rewards will always match our service.
To the extent that we can serve in whatever place we find ourselves, be it work, school, relationship, at home, on the bus, in a box, with a fox… We will forever be rewarded for our actions by the people and circumstances around us.
In physics, they use the term ’cause and effect’. In an equation it looks like this: Service = Rewards.
Think about Zappos. They looked at a market (shoe buyers) and saw the missing ingredient: jaw-dropping customer service. Before, it was either buy from Famous Footwear or Nordstrom or Foot Locker and they all stocked the same shoe and offered to try to find you another size. That part was easy, and for a hundred years of the Industrial Age, it worked. Zappos grabbed the chance to provide service in a way that the box stores couldn’t (or weren’t willing to). In 2009, Zappos sold out to Amazon for $1.2 billion dollars.
How do you sell a shoe store for $1 billion dollars? You don’t. You sell service. It was the customer service mindset, the crazy employee benefits (company culture and atmosphere, not salaries), free unlimited shipping, pizza parties at work, Nerf gun wars in the office, and giving the end user the feeling that they are valued and are human. That’s how to make a billion bucks. It’s by serving.
So when you feel like you are getting thrown under the bus, or being mistreated, or not getting paid enough, or aren’t doing work you love, run an assessment of your situation and see where your service could be increased. The rewards you seek will -and must- follow your service.
After all, we reap what we sow.
Like this post on service? Drop a comment below with your own story of how you served and saw the benefits come back to you!